Building a better mousetrap

Kaiser, R.B., & Craig, S.B. (2005). Building a better mousetrap: Item characteristics associated with rating discrepancies in 360-degree feedback. Consulting Psychology Journal: Research and Practice, 57, 235-245.

The authors investigated whether the low level of convergence commonly found in assessments made by multiple raters of the same target manager is partly a function of the linguistic properties of the rating items. They found a relationship between how items are written and the inter-rater reliability of peer and subordinate evaluations. Their results suggest that the clarity and consistency of 360-degree feedback can be enhanced by ensuring that items are behaviorally specific, put in context, and narrowly focused.

Article in copyrighted peer-review journal: Reprints available by request.

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